Customer Service & Maintenance Dashboard: Comprehensive, Secure, and Feature-Rich
Developed a fully featured Customer Service & Maintenance Dashboard with granular UI components, advanced database schemas, multi-channel payment integrations, extensive notification systems, and robust compliance measures. The platform streamlines customer interactions, job requests, support ticketing, and maintenance subscriptions while ensuring high security and performance.
Project Overview
Developed a fully featured Customer Service & Maintenance Dashboard with granular UI components, advanced database schemas, multi-channel payment integrations, extensive notification systems, and robust compliance measures. The platform streamlines customer interactions, job requests, support ticketing, and maintenance subscriptions while ensuring high security and performance.
Challenges
- •Managing a wide range of functionalities including user management, invoicing, subscription handling, job requests, and support tickets within a single dashboard.
- •Ensuring secure, scalable, and maintainable architecture through a detailed breakdown of UI, backend, and database components.
- •Integrating multiple payment gateways (Stripe and PayPal) and automating complex workflows, all while keeping transaction security intact.
- •Implementing legal compliance (GDPR, cookie consent) and comprehensive monitoring, backup, and recovery systems without overloading the project with dependencies.
Solutions
- •Developed an extensive, step-by-step implementation plan covering everything from project setup to final QA and performance optimizations.
- •Adopted a domain-driven design to separate core business logic into modules, ensuring clean architecture and maintainability.
- •Built detailed UI component libraries and layout systems using Tailwind CSS and Shadcn UI, ensuring both responsive design and consistency.
- •Implemented granular database migrations and RLS policies on Supabase to safeguard sensitive data while enabling complex data relationships.
- •Integrated both Stripe and PayPal payment gateways with secure processing, including separate components and server actions for handling payments and refunds.
- •Enhanced security with multi-layered authentication, two-factor authentication, explicit audit logging, and real-time monitoring.
- •Included comprehensive legal and compliance features such as cookie consent management, privacy policies, and GDPR data handling.
- •Set up detailed testing strategies, CI/CD pipelines, and performance optimizations to ensure a reliable production deployment.
Results
- ✓Delivered a feature-complete dashboard that unified customer service and maintenance operations into a single platform.
- ✓Enhanced data security and compliance through granular RLS policies, robust authentication, and integrated legal features.
- ✓Streamlined workflows for job requests, support tickets, invoicing, and subscriptions, significantly reducing manual processes.
- ✓Provided a scalable, high-performance solution that can adapt to growing user demands and complex operational needs.
- ✓Improved customer satisfaction by delivering an intuitive, responsive, and secure user experience.
Project Details
Client
ACME Maintenance Solutions
Category
Enterprise Dashboard